V2A Limited Warranty.

Coverage and returns are separate. Read this warranty together with the current return policy. Product-specific written terms may apply.

Who and what is covered

This V2A Limited Warranty applies only to the original purchaser of a V2A product purchased in the United States. Proof of purchase is required. Coverage is non-transferable.

For the lifetime of a non-perishable V2A product or non-perishable V2A component, V2A covers defects in materials and workmanship under ordinary, instructed use. “Lifetime” means the useful lifetime of that product or component for its original purchaser; it does not mean the purchaser’s lifetime and does not extend the service life of consumable, perishable or replaceable items.

How categories are treated

• Medical consumables and other perishables: no lifetime coverage. Missing, damaged, defective or expired-on-arrival items are covered when reported within 30 days after delivery.
• Batteries: treated as consumables unless a product-specific written warranty says otherwise. Battery leakage, depletion and ordinary capacity loss are not lifetime defects.
• Coatings and finish: covered only when a verified materials or workmanship defect is present; scratches, fading, discoloration and ordinary cosmetic wear are excluded.
• Foam, fabric and adhesives: covered for verified materials or workmanship defects, but not compression, abrasion, stretching, fraying, loss of adhesion or other wear caused by ordinary use, environment, age or storage.
• Third-party branded components: covered only to the extent V2A is legally responsible or a product-specific V2A term expressly says so. A third-party manufacturer warranty may apply separately.

What is not covered

The warranty excludes normal wear; cosmetic wear; misuse or use contrary to instructions; improper installation, maintenance or storage; unauthorized modification or repair; accident; impact or environmental damage not caused by a covered defect; and loss or theft. It does not guarantee a medical result, injury prevention, protective rating, theft prevention, uninterrupted performance or fitness for a use not expressly stated in verified product documentation.

What V2A may do

For an approved claim, V2A may choose to repair the covered item, replace it with the same or a reasonably comparable item, or—when repair and replacement are not reasonably available—refund up to the original product purchase price. The remedy applies only to the covered product or component.

For approved U.S. claims, V2A provides a prepaid return label when return is required and covers shipping of the repaired or replacement item.

How to make a claim

1. Email support@vetsfor2a.com with your order number, a description of the issue and clear photos.
2. Wait for V2A’s instructions before returning or disposing of an item.
3. If a medical supply is open, leaking, contaminated, damaged or otherwise potentially compromised, do not use it. Isolate it safely and follow the label’s handling or disposal instructions; send photos instead of returning it unless V2A specifically instructs you to do so.

Separate returns and product-specific terms

The 30-day return policy is separate from this warranty. A clearly displayed, product-specific written warranty may add to or replace part of these general terms for that product. Nothing here expands a claim beyond applicable law.